If a resident needs help not on your assignment sheet, what should you do?

Ignore the resident

Call the charge nurse to handle

Help the resident because all residents are the NA's responsibility

When a resident needs help that isn’t on your assignment sheet, your priority is the resident’s well-being and ensuring they’re not left without assistance. You should respond with care and promptly involve the nurse in charge to arrange the appropriate support. This keeps care timely and within safe practice, while still respecting your scope by getting the right person to authorize or provide the needed help. Ignoring the resident is unsafe, and immediately delegating the issue to the charge nurse without offering any assistance misses the resident’s immediate need. Documenting you cannot assist isn’t helpful unless you truly cannot help at all; in practice you seek guidance and ensure the task is addressed by the right team member.

Document that you cannot assist

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